FAQ's
Access and transport:
-What is the best way to get to the hotel by public transport?
The best way to get to the hotel by public transport is by metro. The two closest stations are Praça do Comércio and Rossio, each about a 10-minute walk from the hotel.
-How do I get to the hotel if I take the aerobus?
Aerobus line 1 passes through Praça do Comércio, which is a short walk from Rua da Madalena, where the hotel is located. Although the Aerobus does not have a stop directly in front of the hotel, you can get off at one of these stops and walk to the hotel.
Hotel services and facilities:
-Does the hotel have an elevator?
Yes, for all floors.
-What time is breakfast?
Breakfast is served between 7:30 am and 11 am.
-Is breakfast a buffet?
No. Breakfast is served as a set menu.
-Does the hotel have room service?
Yes, the hotel offers room service from 12pm to midnight.
-Does the hotel have a gym?
No, the hotel does not have a gym, but our reception can recommend nearby gyms.
-Does the hotel have a laundry service?
No, the hotel does not have a laundry service.
-Is it possible to request an iron to use in the room?
Yes, our reception has irons available upon request.
-Does the hotel provide babysitting services?
No, the hotel does not provide babysitting services.
-Does the hotel have a wake-up service?
Yes, it is possible to request a wake-up service at reception.
-Is it possible to send a package to the hotel?
Yes, our reception receives orders from guests.
-Does the hotel organize transfer services?
Yes, our reception organizes transfers through a trusted partner.
-Does the hotel help with booking tours, restaurants, transport, etc.?
Yes, our reception helps with booking this type of service and we have several partnerships in this regard.
Rooms:
-How many rooms do you have for people with reduced mobility?
The hotel has 1 Superior room for people with reduced mobility.
-Can I have an extra bed in my room?
In the Deluxe, Junior Suite and Suite categories it is possible to accommodate one adult or two extra children on a sofa bed.
-Does the hotel have cribs available?
Yes, the hotel has cribs available that must be requested in advance.
-Are there bathrobes in the rooms?
No, there are no bathrobes in the rooms.
General policies:
-What credit cards does the hotel accept?
Visa and Mastercard.
-Are taxes included in the room price?
Yes, VAT and tourist tax are included in the price (€4 per adult per night up to a maximum of 7 nights).
-What time is check-in? What time is check-out?
Check-in can be done from 3pm and check-out until 12pm.
-Is it possible to do early check-in or late check-out?
Yes, it is possible to do early check-in and late check-out, always depending on the hotel's availability. In the case of late check-out, there is an additional cost.
-Do you have an area to store guests' luggage?
Yes, at our reception we have a place to store guests' luggage, either before check-in or after check-out.
-Are pets allowed?
No, pets are not allowed.
-Does the hotel provide free Wi-Fi?
Yes, the hotel offers free Wi-Fi in all rooms and common areas.
-Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
According to Portuguese law, smoking is not permitted in the hotel, including electronic cigarettes.
-What should I do if I forget something in the room or hotel?
If you forget something at the hotel, you should contact the hotel as soon as you realize it. The hotel has a lost and found policy whereby we keep items for up to 90 days after the date they were found.
