---
title: "FAQ's"
description: "Frequently asked questions about Westlight Lisboa Madalena: transportation, services, rooms, check-in/out and hotel policies in central Lisbon."
keywords: "FAQ Westlight Lisboa Madalena, frequently asked questions about the Lisbon hotel, Westlight check-in and check-out, public transport to the Lisbon hotel, accessibility and rooms for people with reduced mobility in Lisbon, Westlight Lisboa breakfast"
url: https://westlightlisboamadalena-hotel.guestcentric.net/en/faq
language: en
is_homepage: false
hotel: Westlight Lisboa Madalena
city: Lisboa
country: Portugal
phone: "+351 210 738 400"
email: lisboa.madalena@westlight.pt
---

- [Rooms](/rooms)
- [Special offers](/special-offers)
- [Gallery](/gallery)
- [Location](/location)
- [Eat & Drink](/food-and-drinks)
  
[Brand logo](/)
   
# FAQ's

 
##### Access and transport:

 
**-What is the best way to get to the hotel by public transport?**
 The best way to get to the hotel by public transport is by metro. The two closest stations are Praça do Comércio and Rossio, each about a 10-minute walk from the hotel.

**-How do I get to the hotel if I take the aerobus?**
 Aerobus line 1 passes through Praça do Comércio, which is a short walk from Rua da Madalena, where the hotel is located. Although the Aerobus does not have a stop directly in front of the hotel, you can get off at one of these stops and walk to the hotel.

  
##### Hotel services and facilities:

 
**-Does the hotel have an elevator?**
 Yes, for all floors.

 
**-What time is breakfast?**
 Breakfast is served between 7:30 am and 11 am.

 
**-Is breakfast a buffet?**
 No. Breakfast is served as a set menu.

 
**-Does the hotel have room service?**
 Yes, the hotel offers room service from 12pm to midnight.

 
**-Does the hotel have a gym?**
 No, the hotel does not have a gym, but our reception can recommend nearby gyms.

 
**-Does the hotel have a laundry service?**
 No, the hotel does not have a laundry service.

 
**-Is it possible to request an iron to use in the room?**
 Yes, our reception has irons available upon request.

 
**-Does the hotel provide babysitting services?**
 No, the hotel does not provide babysitting services.

 
**-Does the hotel have a wake-up service?**
 Yes, it is possible to request a wake-up service at reception.

 
**-Is it possible to send a package to the hotel?**
 Yes, our reception receives orders from guests.

 
**-Does the hotel organize transfer services?**
 Yes, our reception organizes transfers through a trusted partner.

 
**-Does the hotel help with booking tours, restaurants, transport, etc.?**
 Yes, our reception helps with booking this type of service and we have several partnerships in this regard.

  
##### Rooms:

 
**-How many rooms do you have for people with reduced mobility?**
 The hotel has 1 Superior room for people with reduced mobility.

**-Can I have an extra bed in my room?**
 In the Deluxe, Junior Suite and Suite categories it is possible to accommodate one adult or two extra children on a sofa bed.

**-Does the hotel have cribs available?**
 Yes, the hotel has cribs available that must be requested in advance.

 
**-Are there bathrobes in the rooms?**
 No, there are no bathrobes in the rooms.

  
##### General policies:

 
**-What credit cards does the hotel accept?**
 Visa and Mastercard.

**-Are taxes included in the room price?**
 Yes, VAT and tourist tax are included in the price (€4 per adult per night up to a maximum of 7 nights).

**-What time is check-in? What time is check-out?**
 Check-in can be done from 3pm and check-out until 12pm.

**-Is it possible to do early check-in or late check-out?**
 Yes, it is possible to do early check-in and late check-out, always depending on the hotel's availability. In the case of late check-out, there is an additional cost.

**-Do you have an area to store guests' luggage?**
 Yes, at our reception we have a place to store guests' luggage, either before check-in or after check-out.

**-Are pets allowed?**
 No, pets are not allowed.

**-Does the hotel provide free Wi-Fi?**
 Yes, the hotel offers free Wi-Fi in all rooms and common areas.

**-Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?**
 According to Portuguese law, smoking is not permitted in the hotel, including electronic cigarettes.

**-What should I do if I forget something in the room or hotel?**
 If you forget something at the hotel, you should contact the hotel as soon as you realize it. The hotel has a lost and found policy whereby we keep items for up to 90 days after the date they were found.

 
---

   
---

Address

 [Rua das Pedras Negras 61 Lisboa, Centro 1100-404 Portugal](https://maps.google.com?q=Rua+das+Pedras+Negras+61,Lisboa,1100-404)
  
Phone

 [+351 210 738 400
Call to the national mobile network](tel:+351210738400)
  
Email

 [lisboa.madalena@westlight.pt](mailto:lisboa.madalena@westlight.pt)  
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---

## Westlight Lisboa Madalena

**Address:** Rua das Pedras Negras 61, Lisboa, 1100-404, Portugal

**Phone:** +351 210 738 400

**Email:** [lisboa.madalena@westlight.pt](mailto:lisboa.madalena@westlight.pt)